Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at business@pspmillion.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at business@pspmillion.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at business@pspmillion.store.

Refund Policy

We want you to be happy with your purchase from PSP Million. This policy explains how returns, exchanges, and refunds work for phone cases, chargers, and audio accessories purchased through our store.

Return Window: You have 30 days from the date of delivery to request a return or exchange. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.

How to Start a Return: Contact us at business@pspmillion.store with your order number and the reason for the return. We will provide a return authorisation and shipping instructions. Items returned without prior authorisation may not be accepted.

Refunds: Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable unless the return is due to our error, such as a wrong or defective item.

Exchanges: Need a different colour or model? Contact us, and we will arrange an exchange once the original item is returned in an eligible condition.

Damaged or Defective Items: If an item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We will cover return shipping and send a replacement or offer a full refund.

Non-Returnable Items: For hygiene reasons, opened wired or wireless earbuds and headphones can only be returned if defective. Gift cards and final sale items are non-refundable.

Late or Missing Refunds If you have not received a refund after 10 business days, check with your bank or card provider first, then contact us at business@pspmillion.store.